Privacy Policy – Hero Homebuyers Houston

1. Introduction

Hero Homebuyers Houston (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you:

  • Visit our website at www.herohomebuyers.com
  • Fill out forms on our website
  • Contact us by phone, text, email, or in person
  • Engage our services to sell your property
  • Interact with us on social media

This Privacy Policy applies to all information collected through our website and services, regardless of how you access them.

Contact Information: Hero Homebuyers Houston 801 Travis St Ste 2101 Houston, TX 77002 Phone: (713) 379-4376 Email: info@herohomebuyers.com

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide Directly

When you contact us or use our services, you may provide:

Personal Identification Information:

  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Property address

Property Information:

  • Property details (bedrooms, bathrooms, square footage)
  • Property condition
  • Mortgage information
  • Reason for selling
  • Timeline for selling

Financial Information (when applicable):

  • Mortgage balance
  • Asking price expectations
  • Bank account information (for wire transfers at closing)

Communication Records:

  • Phone call recordings (with your consent)
  • Text messages
  • Emails
  • Form submissions

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

Device and Browser Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Screen resolution

Usage Information:

  • Pages visited
  • Time spent on pages
  • Links clicked
  • Referring website
  • Date and time of visit

Location Information:

  • General geographic location based on IP address
  • City and state (not precise location)

2.3 Information from Third Parties

We may receive information about you from:

  • Public property records
  • County tax assessor databases
  • Multiple Listing Service (MLS) data
  • Credit reporting agencies (with your consent, for certain transactions)
  • Title companies during the closing process

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

  • Evaluate your property and prepare cash offers
  • Communicate with you about your property and our services
  • Process real estate transactions
  • Coordinate with title companies, attorneys, and other parties
  • Complete closings and transfer funds

3.2 To Improve Our Services

  • Analyze website usage to improve user experience
  • Understand how visitors find and use our website
  • Test new features and functionality
  • Train our team to better serve homeowners

3.3 To Communicate With You

  • Respond to your inquiries and requests
  • Provide information you’ve requested
  • Send follow-up communications about your property
  • Notify you of changes to our services or policies

3.4 To Protect Our Business and Users

  • Prevent fraud and unauthorized access
  • Enforce our terms and conditions
  • Comply with legal obligations
  • Protect the rights and safety of our company and users

3.5 For Marketing (With Your Consent)

  • Send newsletters or updates about our services
  • Provide information about related services
  • Share testimonials (only with your explicit permission)

Note: We will never sell your personal information to third-party marketers.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third parties who help us operate our business:

  • Title companies (to process closings)
  • Real estate attorneys (for legal matters)
  • Website hosting providers
  • Email service providers
  • Phone service providers
  • Analytics providers (Google Analytics)
  • Customer relationship management (CRM) systems

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or subpoenas
  • Government requests
  • Legal process
  • To protect our rights or property
  • To protect the safety of our users or the public

4.3 Business Transfers

If Hero Homebuyers Houston is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so. For example:

  • Sharing your testimonial on our website
  • Providing references to other potential clients
  • Coordinating with your attorney or financial advisor

4.5 What We Never Do

We will NEVER:

  • Sell your personal information to marketers
  • Share your information with unrelated third parties for their marketing purposes
  • Use your information to spam you
  • Share sensitive financial information without your explicit consent

5. Cookies And Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us understand how you use our site and improve your experience.

5.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly. These cannot be disabled.

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics).

Marketing Cookies: Used to track visitors across websites for advertising purposes (e.g., Facebook Pixel, Google Ads).

5.3 Managing Cookies

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Options > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy & Security > Cookies

Note: Disabling cookies may affect website functionality.

5.4 Do Not Track

Some browsers have a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals, but you can use browser settings and third-party tools to limit tracking.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention Periods:

Information Type Retention Period
Contact form submissions 3 years
Transaction records 7 years (legal requirement)
Email communications 3 years
Phone recordings 1 year
Website analytics 26 months

After the retention period, we securely delete or anonymize your information.

7. Data Security

We implement appropriate security measures to protect your information:

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Secure servers with firewall protection
  • Regular security updates and patches
  • Encrypted storage for sensitive data

Administrative Safeguards:

  • Limited access to personal information
  • Employee training on data protection
  • Confidentiality agreements with staff
  • Regular security audits

Physical Safeguards:

  • Secure office facilities
  • Locked file storage for physical documents
  • Proper disposal of documents containing personal information

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights And Choices

You have the following rights regarding your personal information:

8.1 Access

You can request a copy of the personal information we hold about you.

8.2 Correction

You can request that we correct inaccurate or incomplete information.

8.3 Deletion

You can request that we delete your personal information, subject to legal retention requirements.

8.4 Opt-Out

You can opt out of:

  • Marketing communications (click “unsubscribe” in emails)
  • Phone calls (request to be placed on our do-not-call list)
  • Text messages (reply “STOP”)

8.5 How to Exercise Your Rights

To exercise any of these rights, contact us at:

We will respond to your request within 30 days.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

You can request information about:

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collecting information
  • Categories of third parties with whom we share information
  • Specific pieces of personal information collected about you

9.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out

You can opt out of the “sale” of your personal information. Note: We do not sell personal information as defined by the CCPA.

9.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

9.5 Exercising CCPA Rights

California residents can exercise their rights by:

We will verify your identity before processing requests.

10. Texas Privacy Rights

As a Texas-based company, we comply with applicable Texas privacy laws:

10.1 Texas Business and Commerce Code

We comply with the Texas Business and Commerce Code regarding the protection of personal identifying information.

10.2 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you as required by Texas law.

11. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at (713) 379-4376.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

For significant changes, we will provide notice through:

  • Email notification
  • Prominent notice on our website
  • Direct communication if we have an ongoing relationship with you

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Hero Homebuyers Houston 801 Travis St Ste 2101 Houston, TX 77002

Phone: (713) 379-4376 Email: info@herohomebuyers.com

Hours: Monday-Friday, 8:00 AM – 6:00 PM CST

We will respond to your inquiry within 30 days.

Fred’s Commitment:

“Your privacy is important to us. We collect only the information we need to help you sell your house, and we never sell your information to anyone. That’s part of our veteran commitment to treating people right.”

— Fred, Disabled Veteran & Founder